Returns & Exchanges

We want you to love your new hair, but if you change your mind, we offer a 30-day return policy for all unopened and unused products in their original packaging. Please ensure the hygiene seal remains intact, as hair extensions cannot be returned once removed from the backing card.

1

Initiate Your Return

Log in to our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack the unused products in their original packaging, ensuring all security ties and hygiene seals are undisturbed.

3

Ship the Parcel

Affix your generated return label and drop the package off at your nearest authorized carrier location, keeping your tracking receipt for reference.

4

Quality Inspection & Refund

Once our specialists verify the condition of the hair, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing